TERMS & CONDITIONS

Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Once you have placed an order with us, we will require your name, and e-mail address. Without this information, we will not be able to process your request or notify you of acceptance of your order.  

Product, pricing and availability.

Due to the handmade nature of our products each design will have its own unique look which means that they are subject to slight variation in size and colour to what is displayed on our website, though we try to make a very accurate representation. Prices are subject to change without notice and delivery incurs an extra charge. Out of stock items may be restocked so contact us to check when it is back in stock.

Intellectual property rights

We are the owner or the license of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged. Please ask permission before using any visual material on our site for commercial purposes.

We process information about you in accordance with our Privacy Policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Discount codes
a. Account discount codes - Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.
b. Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.

 

Your concerns

If you have any concerns about anything contact us on kategwilliam@kategwilliam.com

Thank you for visiting our site.

Frequently Asked Questions

Where are the decorations made?


We make all our sequin decorations especially for each order by hand just outside London. They are designed by Kate, each completely unique whilst also being imagined sparkly creations of your favourite things from bacon to gin.




Can I get something commissioned?


Yes, Kate does take special commissions including bridal projects, go to our commissions page to see if she is currently taking orders or to get a general price quote.




Are the patches washable?


I recommend hand washing or dry cleaning your patches. I use industry standard thread which should be colourfast, but of course there can always be problems. All patches are stitched onto wool felt, unless otherwise specified.




Why are decorations made to order only?


In order to be less wasteful, we make things to order, this means that we use less resources. It also means that we don't have lots of stock feeling unloved, we don't hold sales either. While it can be frustrating for you that it takes up to two weeks, we always try to get it to you as fast as possible, often well before the two week window. If you need it by a certain date we will try our hardest to get it to you!





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© 2018 for Kate Gwilliam Proudly created by Design Curator.