/ SHIPPING POLICY
We take special care with all our online deliveries.
We will notify you by the way of e-mail when your goods are to be dispatched to you. The message will contain details of estimated delivery times in addition to any reasons for a delay if there is one.
We say no news is good news so, if we receive no communication from you, within 14 days of delivery, regarding any problems you are deemed to have received the Goods in full working order and with no problems.
We recommend you select a signed for service for your items, due to the value of them. If you choose not to we cannot provide you with anything other than proof of postage.
Decoration Sets come packaged in boxes ready for gifting or storage. Individual decorations come in a studio made bags, either using dead-stock fabrics from my collection or grey cotton bags, perfect for gifting or storage. Patches come wrapped in tissue and a striped paper bag, with 4 pins and a needle ready for stitching. It comes with some handy instructions too!
Orders placed from outside the UK may be subject to taxes and duty on arrival at the destination country This will change on January 1st. The price quoted on our site does not include these charges. KG Designs does not control import duty charges nor are we liable to pay any of these charges. Please check if these apply before ordering.
If this concerns you further you can look in to ordering via Etsy which for lots of countries the fees are sorted out by the platform.